Richard Douglass currently serves as a senior usability analyst with the User Experience team with IBM's Lotus Software Group. He has also led a user interface team at Bank One (now J.P. Morgan Chase). Among his most recent publications, Richard has published a recent book review on “Access by Design” by Sarah Horton in the January 2006 issue of “ACM Interactions” magazine, and an article, "User Research Issues to Consider when Developing Websites for Children" in the August 2005 (2nd ed.) of the UPA China’s online newsletter. Richard is also currently serving as a member of the Voter Access Usability team for the Voting Technology Assessment Project of the Brennan Center for Justice and EPIC (Electronic Privacy and Information Center).

Workshop: Heuristic Evaluation: Fitting the Approach to the Project
Round Table: How Best to Persuade Others with Usability Results?