Whitney Quesenbery is a user researcher, user experience practitioner, and usability expert with a passion for clear communication. As the principal consultant for Whitney Interactive Design (www.wqusability.com)she works with companies around the world to develop usable web sites and applications. Her recent projects include work for The Open University, National Cancer Institute and Sage As an advocate for usability, Whitney has been president of UPA, runs the popular STC Usability web site, and leads a project creating guidelines for usability test reports. She is on two US Federal Advisory Committees, working to improve the usability and accessibility of voting systems and on an updates of “Section 508”, the US accessibility laws. Whitney is a frequent contributor to industry publications. Most recently, she wrote a chapter on “Storytelling and Narrative” for The Personas Lifecycle (Pruitt and Adlin, Morgan Kauffmann, 2005), examining how storytelling improves our understanding of the people who use our software. Her work on “Dimensions of Usability” was published in Content and Complexity, (Albers and Mazur, eds, Erlbaum, 2003).

Workshop: Getting the Most Out of a Usability Test: Effective Note-taking and Analysis
Round Table: Creating a Clear Picture of the User