In this introductory session, participants will learn a structured approach to user-centred design based on the principles of the International Standard "Human centred design processes for interactive systems" (ISO 13407).  The methods are broadly divided into three categories: planning, early lifecycle, and late lifecycle,  The principles will be illustrated with experience from a case study and short group exercises to familiarize participants with the key methods.  By the end of the session they will have sufficient knowledge to know how to choose a limited number of appropriate methods when resources are limited.