Whitney Quesenbery is a user researcher and usability expert with a passion for clear communication.  As the principal consultant for Whitney Interactive Design (WQusability.com), she works with companies around the world to develop usable web sites and applications. Her recent projects include work for The Open University (UK), National Cancer Institute (US), IEEE, Amtrak (US)  and Sage Software (US and Canada).

Whitney  is a past-president of UPA, and a Fellow of the Society for Technical Communication. She serves on two US Federal Advisory Committees, working to improve the usability and accessibility of voting systems and on an updates of “Section 508”, the US accessibility laws.

She has written book chapters on  “Storytelling and Narrative” (in The Personas Lifecycle 2005),  “Dimensions of Usability” (Content and Complexity, 2003) and “Usability Standards: Connecting Practice Around the World" (Connecting People with Technology, 2008).  She is currently working on a book on Storytelling for User Experience Design with Kevin Brooks (Rosenfeld Media, for 2009).